Shipping policy

At HELLBOUND COLLECTIVE, we aim to get your order to you as quickly as possible.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays). During new collection launches, sales, or promotional periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Within Australia

Free standard shipping on all Australian orders over $200 AUD.
Shipping costs for orders under $200 AUD are calculated at checkout based on your location and selected shipping method.

International Shipping

We currently do not offer international shipping. If this changes in the future, this policy will be updated.

Delivery Times

Estimated delivery times are:

Victoria: 2–5 business days
Interstate: 3–8 business days
Remote or regional areas: Delivery times may be longer.

Please note these are estimates only and are not guaranteed.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your parcel’s journey.

Delays

HELLBOUND COLLECTIVE is not responsible for delays caused by Australia Post, courier services, weather events, public holidays, or circumstances beyond our control.

Incorrect Shipping Details

Please ensure your shipping address is correct before placing your order. We are unable to take responsibility for orders sent to an incorrect address provided at checkout.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible at hellboundcollective@outlook.com. We will work with the shipping carrier to help resolve the issue.

If you have any questions about shipping or your order, please contact us at:

HELLBOUND COLLECTIVE
📧 hellboundcollective@outlook.com